Member Service

 Job Title: Member Services

Company: 49ers Fit

Directly Reports to: Operations Manager

Department:  Operations

49ers Fit Job Descriptions and Service Standards work together to provide team members with a clear understanding of their job responsibilities and service expectations.  Together they form the basis from which performance is evaluated.

49ERS FIT COMMITMENT

Do your best always to help 49ers Fit achieve its mission and promote and support our Core Values.

JOB DESCRIPTION

The Member Services Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure that all members and guests check in and have active memberships
• Oversee guest and member traffic flow
• Manage and process different types of guests
• Collect dues and updating billing when appropriate
• Monitor and address membership alerts
• Assist members and guests with all inquiries and concerns
• Report all issues in a timely manner
• Contribute to maintaining the club-wide standards of cleanliness
• Answer phone calls and direct them appropriately
• Help integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assist other departments when necessary
• Attend all required meetings
• Maintain an active and working knowledge of 49ers Fit as a company, as well as all services and promotions
• Remain proficient in policies and directives as outlined in the Member Services Playbook 

REQUIRED QUALIFICATIONS: 

1) Knowledge, Skills & Abilities:

• General understanding of Fitness Industry
• Ability to work with computers
• Excellent customer service and interpersonal communication skills
• Independent, self-starter with strong organizational skills
• Must be a team player
• Adhere to meal and rest break periods and must clock in and out for all shift times

2)  Minimum Certifications/Education:

• High school degree or GED required
• Current CPR/AED Certification
• Must complete company HR trainings

3)  Minimum Experience:

• 1-2 years customer service experience preferred

4)  Physical Requirements:

• Must be able to lift 45 pounds
• Typing, using the telephone and computer mouse
• Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.